Refund policy

Eligible Returns

A return, replacement, or refund request will be accepted only when it is confirmed that the issue is attributable to Owais Parts. This includes:

  • The customer received a product, part number, or quantity that does not match the confirmed order due to an error on our part.
  • The product was damaged due to an error in handling or packaging on our part.
  • The product had a defect before shipment for which Owais Parts is responsible.

Non-Eligible Returns

We do not accept returns in the following cases:

  • The customer ordered the wrong spare part.
  • The customer changed their mind or no longer needs the product.
  • The customer failed to verify the part number, engine model, dimensions, specifications, or compatibility before placing the order.
  • The product was damaged after delivery due to incorrect installation, misuse, improper handling or storage, modification, use outside its intended purpose, an accident, or any cause not attributable to Owais Parts.
  • The product has been damaged or worn through normal use.

Reporting an Issue

For an incorrect product, missing quantity, or visible damage, please contact us at info@owaisparts.com within 3 calendar days of the delivery date..

Please provide:

  • Your order number.
  • Clear photographs or videos of the product.
  • Photographs of the packaging and shipping label.
  • A clear description of the issue.

The product must not be installed, used, modified, or damaged after delivery and before contacting us. If a defect is not visible and could not reasonably have been discovered through ordinary inspection, the customer must notify us immediately after discovering it and stop using the product. Such cases will be handled in accordance with applicable law and any applicable warranty terms.

Owais Parts will review the submitted evidence to determine whether the issue is the responsibility of the store. Providing photographs or other information does not constitute automatic approval of a return.

Return Authorization

Prior approval from Owais Parts is required before returning any product.

If the return is approved, we will provide the customer with the return address and shipping instructions. Products returned without prior approval or without following the provided instructions will not be accepted.

Shipping Costs

The customer pays the shipping charges applicable at the time of purchase. These charges are displayed during checkout.

The customer may be required to pay the return shipping cost initially. If our inspection confirms that the issue resulted from an error for which Owais Parts is responsible, we will reimburse the reasonable, standard return shipping cost that was approved in advance.

Unauthorized, express, upgraded, or additional shipping costs that were not approved in advance will not be reimbursed.

Original shipping charges, customs duties, taxes, and import fees are non-refundable unless otherwise required by applicable law or agreed to in writing by Owais Parts.

Replacements and Refunds

After receiving and inspecting an approved return, we will notify the customer of the outcome.

Depending on the nature of the issue and applicable law, the request may be resolved by replacing the product or issuing the applicable refund. If a replacement is approved because of an error on our part, Owais Parts will cover the standard shipping cost of the replacement product.

Approved refunds will be issued to the original payment method within 10 business days after the inspection is completed and the refund is approved. Banks, credit card companies, and payment providers may require additional processing time before the funds appear in the customer’s account.

International Shipping

International shipping is available only to selected countries. Available destinations and shipping charges are displayed during checkout.

If the customer’s country is not listed as an available destination during checkout, delivery to that country is not currently available through our online store. Customers may contact us before ordering to confirm shipping availability.

Statutory Rights

Nothing in this policy limits or excludes any mandatory consumer rights available under applicable law, including rights relating to hidden defects or non-conforming products.